Refund policy

Return & Refund Policy

At Mosaïque, we are committed to providing high-quality products and a reliable shopping experience. Please review our policy carefully before making a purchase.

During Sales Events

All purchases made during sales or promotional periods are final. No returns, exchanges, or refunds are accepted during these periods.

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Returns & Exchanges

We accept exchanges only under the following conditions:

• Requests must be made within 7 days of receiving the order
• The item must be unused, in its original packaging, and in perfect condition
• Customers are responsible for return shipping costs

Once the item is received and inspected, and meets the required conditions, the exchange will be processed.

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Refund Policy

Refunds are only applicable in cases of defective or damaged products.

To be eligible for a refund:
• You must contact us within 48 hours of delivery
• You must provide clear proof (photos or videos) of the defect

If approved:
• A full refund will be issued, or
• A replacement will be provided depending on product availability

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Non-Refundable Cases

Refunds are not provided in the following situations:

• Change of mind
• Minor differences in color or design
• Damage caused by misuse
• Requests made after the allowed time frame

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Contact Information

For any return, exchange, or refund request, please contact us:

• Phone / WhatsApp: +96181440734
• Email: get.mosaique@gmail.com